Privacy Policy

The Digital Download Shop Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://thedigitaldownloadshop.com/ (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

If after you opt-in to our email marketing, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@thedigitaldownloadshop.com.

FACEBOOK PIXEL

Our site uses Facebook's pixel to better understand and serve our users. Facebook's pixel may use cookies, web beacons, and other storage technologies to collect or receive information from your websites and elsewhere on the internet and use that information to provide measurement services and target ads.

GOOGLE ANALYTICS

We use Google Analytics to collect data about our site traffic, which includes non-personally identifiable information about our users. We use:

Remarketing with Google Analytics

Google Display Network Impression Reporting

Google Analytics Demographics and Interest Reporting

If you would like to opt out of Google Analytics, please visit this site: https://tools.google.com/dlpage/gaoptout/.

NEWSLETTER- MAIL CHIMP

We use Mail Chimp for delivery of email newsletters that you voluntarily subscribe to. Mail Chimp stores your information you provided – email address and name for the purpose of delivering such communications. Please refer to Mail Chimp’s Privacy Policy for further information.

LOCKSMITH

We use the Locksmith Shopify app to restrict user access to some areas of the site by geolocation via IP address information. Locksmith does not store any customer data. Please refer to Locksmith's Shopify data help article for further information.

AD TARGETING OPT-OUT

To opt-out of the collection and use of your information for ad targeting, please visit http://www.aboutads.info/choices and http://www.youronlinechoices.eu.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Shopify uses the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address). Shopify may also automatically block a payment card number after a certain number of unsuccessful payment attempts. This processes is called risk and fraud screening and is automated decision-making. The automated blocking is not permanent.

We utilize the Locksmith app, which uses the Device Information that we collect (in particular, your IP address) to help us block users from certain geographic areas from accessing areas of the website. This processes is automated decision-making. The blocking does not prevent users from accessing the whole of the website, and does not prevent users from contacting us.

We also use the Device Information that we collect to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service here: https://www.shopify.com/legal/terms or Privacy Statement here: https://www.shopify.com/legal/privacy.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.

For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you.Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Rights related to your personal information

Opt-Out – You may opt-out of future email communications by following the unsubscribe links in our emails. You may also contact us at: hello@thedigitaldownloadshop.com to be removed from our mailing list.

Access – You may access the personal information we have about you by submitting a request at: hello@thedigitaldownloadshop.com.

Amend – You may contact us at: hello@thedigitaldownloadshop.com to amend or update your personal information.

Forget – when you unsubscribe from our newsletters, your information is not completely erased from the email subscribe providers, just in case you choose to subscribe again. If you would like your information to be completely erased, you may request that we erase or forget your personal data by submitting a request at: hello@thedigitaldownloadshop.com.

Please note that we may need to retain certain information for record keeping purposes or to complete transactions, or when required by law.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 

CHILDREN INFORMATION / COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. We do not specifically market to children under 13.

The Website does not knowingly collect any personally identifiable information from children under the age of 16. If a parent or guardian believes that the Website has personally identifiable information of a child under the age of 16 in its database, please contact us immediately at: hello@thedigitaldownloadshop.com and we will use our best efforts to promptly remove such information from our records.

EXTERNAL LINKS

The external links on The Digital Download Shop are provided as a convenience to you and are for informational purposes only. They do not constitute an endorsement by The Digital Download Shop of any of the opinions, services, products, or other content of the organization, corporation, or individual in charge of the external sites. The Digital Download Shop no responsibility for the legality, accuracy, or content of external sites. Please contact the external site if you have any questions regarding its content.

When you click on links on the Site, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For purposes of EU data protection law Savanna Williams has been assigned the data controller of your personal information. For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact her by e-mail at hello@thedigitaldownloadshop.com.

This policy was last updated 06/12/2018.