Frequently Asked Questions
Hi there! You've found our old FAQ page!
We just kept this up for any old links that may be out there. Our new help page is here.
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If you have any questions about our site or products, please view the FAQ answers below. If these don't answer your questions, or you have any other questions not answered here, please contact us!
I thought these were digital products. Why am I being asked for my address?
All Digital Download Shop products are digital. However, we need your address information for billing purposes. Free products do not require address information.
How will I receive my digital purchase?
Upon completing your purchase you will be immediately provided a download link to your product(s). You will also be emailed a link to your download(s). If you don't receive your downloads, wait 15 minutes. You may also want to check your email spam folder. If you still haven't received your purchase, please contact us.
Do my download links expire/have a download limit?
Your download links don't expire, and do not have a download limit, but it's important that you either bookmark the download link or save the download email if you feel you'll need to download again in the future. Download links are generated at the point of purchase. Even if you are signed in, they will NOT be saved to your account.
I see you have a mobile site. Can I download my purchases on mobile?
While you may browse and purchase from any version of our site, please be aware that the majority of our products are delivered as compressed ZIP files. That means you'll need to extract them to get to your actual files. While this is easy on a desktop/laptop, it can be tricky on mobile, and may require an app to work. So yes, you can download your purchases on a mobile device, but we don't necessarily recommend it.
I need a new download link because I lost my link, my computer broke and I lost all my files, etc.
If you lose your link and need a new one within 45 days of your purchase, just contact us. After that point, it is our policy not to provide new download links. We suggest that you backup your files in the cloud or on an external device for safety.
How do I print digital stickers?
You'll need a sheet of sticker paper to print digital stickers. Digital Download Shop planner stickers are not designed to be printed on labels (like Avery labels). Set the print size to “Actual Size,” “Page Scaling- None,” or similar to avoid scaling the sticker pages when you print. Then follow your sticker paper's instructions to properly feed it into your printer and print out your stickers. Use scissors or an X-ACTO knife to cut out the stickers. Then use them like you would any other planner stickers!
Where can I find sticker paper?
You can usually find sticker paper in craft supply stores (like Michael's), office supply stores (Office Depot/Office Max), and on Amazon. You'll want to get regular letter size sheets (8.5 x 11").
How do I print a PDF?
You'll need a program that supports PDFS, like Adobe Acrobat (which is free). Open the program, click File- Print. Then set your printer (your Canon, Lexmark, etc.), set the number of copies, and set the print size to "Acutal Size" or "Page Scaling- None" or something similar. Double check your print preview, then click print. If you need to trim your printable for any reason, use scissors or a paper trimmer to remove the excess white space.
Clipart and Cut Files
I see your graphics come in several file formats. What file format do I need?
The file you need depends on what you plan to do and what program you want to use. For raster-based programs (Photoshop, GIMP, etc.) you'll want PNGs. For vector programs (like Adobe Illustrator) you'll want AI/EPS vector files. For cutting designs out using a cutting machine (like a Cricut or Silhouette), you'll want SVG/DXF files (though you can also work with PNGs, SVG/DXF files are ideal). Every program is different, and there are even variations between program versions. So if you're in doubt, please consult your manual to check your program's compatible file formats before purchasing.
I'm having trouble with my SVG/DXF cut file.
Please visit our cut file troubleshooting page for solutions to many common cut file issues.